Neoteric

Introduce your business and what you do there.

I’m the CTO and co-founder of Hotailors, a technology company that provides services for SMEs through a 24/7 customer service platform. This platform helps our clients find the best transportation and accommodation services globally.

What challenge were you trying to address with Neoteric?

We were looking to develop and implement an algorithm to help our customers find the best hotels around the world.

What was the scope of their involvement?

Neoteric helped prepare an AI algorithm that can calculate the parameters and distance of hotels in a certain location.

What is the team composition?

We mainly worked with a project manager, AI engineers, and backend developers who prepared our API.

How did you come to work with Neoteric?

Our CEO met Neoteric’s CEO at an event, and they started talking about a potential cooperation. We decided to hire them based on their competitive pricing and technical expertise.

How much have you invested with them?

We invested about $80,000.

What is the status of this engagement?

The project ran from July 2019–February 2022.

What evidence can you share that demonstrates the impact of the engagement?

Neoteric was able to deliver a working MVP and through that, we found an early adopters group to determine which algorithm works best for us moving forward.

How did Neoteric perform from a project management standpoint?

They performed well from a project management perspective and we typically interacted through Slack and Google Workspace.

What did you find most impressive about them?

We were impressed with their industry knowledge and experience in the travel sector. They provided us with a lot of data, so it made it easier for us to work around the process.

Are there any areas they could improve?

I can’t think of anything they need to improve on.

Do you have any advice for potential customers?

I don’t have any specific advice, but I would like to highly recommend them to anyone looking for their type of service.

Introduce your business and what you do there.

I’m the CTO of a company that builds a platform for large enterprises to manage their learning programs. We help their learners self-manage their learning experience; they also undergo formal learning with different content providers. Essentially, our clients are growth-minded organizations, and our software helps them learn. We also help their managers follow up on metrics around their investment in learning time.

What challenge were you trying to address with Neoteric?

As a young startup in a competitive market, we need to move fast to scale up. We need to find markets and build things quickly. As a result, we’ve brought in Neoteric to help staff up our team. For context, we’ve used other suppliers and software houses before, but we’ve had huge problems with our own recruitment efforts. 

What was the scope of their involvement?

We use Neoteric to help us build features within our platform; they’ve been involved in creating many front- and backend features for our product. We’re constantly running experiments in an agile fashion. Examples of the work they’ve handled include user management and reports of learner flows. Overall, they comprise roughly 30% of our total development capacity. 

We’ve also had smaller engagements with Neoteric, where they’ve brought in external expertise. The team has also run a few workshops for us, teaching us about integrations within our teams while offering architectural guidance. In other words, Neoteric serves as our long-term contractors with consultants coming in for specialized engagements. 

What is the team composition?

We mainly work with three people from Neoteric, and they’re all full-stack developers. They mainly work with TypeScript and React, along with MongoDB servers. 

How did you come to work with Neoteric?

Our company talked to many vendors to find a team capable to help us. At one point, we engaged Neoteric and 2–3 other software houses at the same time. Neoteric stood out as the team that was easiest to manage. Their resources were easy to talk to, and they managed their retention rates better than their competitors. Simply put, we chose them because of their stability and the ease of working with them; they could quickly iterate the right profiles and locate the right resources. 

How much have you invested with them?

We’ve spent around $250,000. 

What is the status of this engagement?

We started working with Neoteric in June 2021, and the engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have many hard success metrics, but the metrics we do have are fairly standard. Our team checks the code’s health and gives overall feedback for Neoteric’s work. I can also be fairly hands-on since we’re a small team. What’s been truly nice about them is their strong sense of ownership. 

Moreover, their resources are also receptive to feedback, and they’ve been active participants in the coding process. The team actively shares what they know. Every time a problem happens, they step up and dig into the matter. From that perspective, Neoteric has served like our true employees. 

How did Neoteric perform from a project management standpoint?

Neoteric has been highly communicative. While we do our own delivery management, their team is good at following up and participating. They tell us when estimates seem inaccurate and then find reasonable solutions. They contribute to the making of highly sensible plans. On top of that, hitting deadlines and critical delivery goals has never been a problem for them. 

For project management tools, we use Jira for everything. We track every issue using tickets. Our teams also use Jira for communications and standups. Meanwhile, the complete code review happens on GitHub. Most of our communications happen openly and transparently. Their resources also quickly adapt to our way of working and communications. 

What did you find most impressive about them?

The account manager that Neoteric has assigned to us has been truly easy to talk to and approachable. We never have to wait for an answer. If there’s an issue and we send him an email, we receive a quick answer. He’s always ready to hop on a call with us. 

Moreover, their team gives us a nice heads up when things need to change for any reason. Overall, they’ve been truly active in the relationship, which I highly appreciate. 

Are there any areas they could improve?

No, there aren’t any. The problems we’ve had are due to external circumstances, and Neoteric has been a nice partner. 

Do you have any advice for potential customers?

Spend the time upfront to talk about your culture. Don’t focus solely on technology; they’re good at that, but they also have a wide range of personalities that can match your requirements. In our case, we need people who are strong at everything. On top of that, when they present you with profiles, don’t be afraid to give feedback because they’re super receptive.

Introduce your business and what you do there.

I am a product owner at Nanoramic, a unique R&D engineering company in the US. Our focus is applying technology to the problems of the energy storage and thermal management industry.

We develop cutting-edge materials, structures, and processes based on carbon composites, through which we’ve positioned ourselves as disruptive leaders in innovative, scalable, cross-industry technologies.

What challenge were you trying to address with Neoteric?

We have a complex business model that requires heavy customization and extension of our ERP based on Odoo open source ERP and a lot of AWS services. We needed a new application that was embedded in Odoo frontend and a stand-alone app for the second project.

What was the scope of their involvement?

Neoteric provides our team with custom software development and several other projects. The first project we completed was a workplace organization app based on "5S methodology" that uses a list of five Japanese words translated as "sort," "set in order," "shine," "standardize," and "sustain." We added "safety" as a sixth step. The purpose of the app is to boost situational awareness at our company. The app enables administrators to draw the areas of the facility and link corresponding areas in Odoo. The app helps to see the inspection status of each area, the percentage of its completion, and its score in a numeric value.

Our ongoing project is the development of a performance management system for employees called Balanced Score Cards. The main intent of the app is quarterly strategy maps that show in real-time the status of a quarter. These are mapped to Balanced Scorecards that are tracking actual vs a Triade of targets (TTS - Threshold, Target, Stretch).

It also allows the automatic collection of data from other apps, as well as manual collection.
Regarding technologies, they used Angular, TypeScript, and JointJS for the application itself. Jasmine and Karma were used for unit testing, Cucumber for E2E tests, and GitHub for sharing CD.

What is the team composition?

We work with a senior software engineer, a software engineer, an intern software engineer, a QA engineer, and a scrum master.

How much have you invested in them?

So far, we’ve spent around $140,000 USD.

What is the status of this engagement?

We started working with them in July 2021, and it’s still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We don’t really have a means of measuring cost and time related so the project might be difficult to assess. However, the maps we’ve developed are posted on screens throughout the facility and so far, they’ve been effective when it comes to situational awareness.

How did Neoteric perform from a project management standpoint?

For the first project, we used Jira and Kanban, and implemented some scrum methods for the demos and planning sessions. For communication, we used Slack and Google Meet. For the second project, we’ve been fully using the scrum methodology, and the UI/UX designs and User stories are also provided by us.

What did you find most impressive about them?

We’re very impressed with the quality of their deliverables. The Neoteric team has a good sense of responsibility, professionalism, and they’re always quick to respond to our concerns.

Are there any areas they could improve?

I can’t think of anything they could improve on.

Do you have any advice for potential customers?

I would advise people to work with them.

Introduce your business and what you do there.

I’m the CTO of a supply chain network risk management company.

What challenge were you trying to address with Neoteric?

We needed their team to help us develop our web application.

What was the scope of their involvement?

Neoteric has aided us from the prototype development to the implementation of our progressive web app solution. We’ve appointed them to work on the backend of our app and coordinate with our frontend developers. Neoteric’s resources mainly work on machine learning programming, data integration, and database architecture.

Additionally, one of their teammates has served as my product owner proxy. We worked together in identifying business requirements and tracking all tasks to ensure that they’re well-defined and built into our development cycle.

What is the team composition?

We work with one senior and one software engineer, one QA engineer, two AI engineers, and a product owner proxy.

How did you come to work with Neoteric?

We did thorough online market research and found Neoteric’s team. They were also recommended to us by a colleague. Upon reading positive reviews and client testimonials, I found their team to be the right fit for our company.

What is the status of this engagement?

We kicked off the engagement in June 2020, and it’s still ongoing. We’re now nearing the production readiness phase, and I’m planning to keep Neoteric on contract for the post-production stage as well.

What evidence can you share that demonstrates the impact of the engagement?

Neoteric is definitely one of the best software development contractors that I’ve worked with over the past 20 years. We set target deliverable gates that were vital in preparing demonstrators for our key customers, one of which was our MVP. Neoteric has helped us meet all the gates that I’ve plotted out in our timeline. Their team has been an integral part of our success, and I’m looking forward to meeting more business milestones with their help.

How did Neoteric perform from a project management standpoint?

We mainly use Taiga and Jira as our project management tools. Neoteric utilizes an agile methodology in delivering the development solutions that we need. From a project management perspective, their team effectively meets our deadlines and expectations. 

Additionally, they swear by a steady workflow that allows them to pace their tasks accordingly, depending on urgency and priority. This is important to us because there are instances wherein we need some deliverables to be expedited. If not handled well, those sudden alterations can affect our development cycle, but Neoteric is keen on making sure that our flow is not disrupted and any timeline disruptions are minimized.

What did you find most impressive about them?

Neoteric is a very reliable team — their responsiveness to deadlines is integral in the success of our project, and they never fail to deliver. They take our business seriously, and we’re always reminded of that through their transparency and accountability. Overall, I can confidently say that their professionalism and team ethics are both at a very desirable level.

Are there any areas they could improve?

Neoteric has effective and affordable services — I honestly don’t think there’s an aspect of the project that they could’ve done better or differently.

Do you have any advice for potential customers?

Be upfront in outlining your goals and expectations. Neoteric is a very accountable and reliable team, so they’ll appreciate it if you relay everything you need them to do from the get-go.

Introduce your business and what you do there.

I’m the head of product and engineering for an online gaming portal.

What challenge were you trying to address with Neoteric?

We needed to build an online platform that would allow users to play a chess-inspired game with four people.

What was the scope of their involvement?

We passed the design to Neoteric, and then their team made the game’s rules engine to make it more robust. We provided them with most of the research, but they also conducted R&D around the engine. Their team took pointers from us too. After creating the rules, they began developing our platform.

Neoteric built the backend in Java and Springboard services. They developed the frontend in React, and the platform’s deployed on AWS. Their team is nearly done building the platform, so only a couple of pieces remain. We’ll have an internal tournament soon.

What is the team composition?

At any given point, we’re working with four people from Neoteric. We, in total, have worked with 10 people on their team.

How did you come to work with Neoteric?

I initially researched different vendors, but a friend ultimately recommended Neoteric. I had a decent experience working with them on another project and then reached out to them about collaborating on this one. We had a couple of conversations with their sales representatives and agreed on a six-week trial. After six weeks, we were happy with their progress and decided to extend the contract.

How much have you invested with them?

So far, we’ve spent between $100,000–$250,000 on their services.

What is the status of this engagement?

We started working together in July 2020, and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Neoteric is a critical player in this project. This project is in a complicated niche, and their team did extensive R&D for it. They're a trusted vendor who makes a significant impact. As a playable game is a minimum for receiving user feedback, we don’t have any yet.

How did Neoteric perform from a project management standpoint?

We have a shared Slack channel, so everything’s transparent. For paperwork and contract-related topics, we communicate via email. I also meet with the team twice a week.

We follow a Scrum methodology and run against weekly sprints. Sprint planning reviews take place every Tuesday and Thursday, and there’s a backlog grooming session.

I’m satisfied with how their team manages the project. When we decided to take a couple of different directions, Neoteric rolled with the changes and didn’t fuss about them. They initially set a structure and have adapted it as our circumstances have changed.

What did you find most impressive about them?

Neoteric has great communication, so they’re always available and quickly respond to us. When their team didn’t have a specific skill set related to the back engine, they found and brought someone with that expertise on board. They’re flexible and provide great customer service.

Are there any areas they could improve?

There was a bit of turnover that caused a stop-and-start effect due to onboarding new people. As we changed requirements multiple times, the turnover was partially our fault. However, Neoteric could’ve handled it better.

Do you have any advice for potential customers?

I recommend working with Neoteric. It’s important to know what you want and be transparent. Their team’s responsive to feedback, so they’ll respond to your honestly. It’s also valuable to be able to look ahead about two months.

Please describe your company and your position there.

I am co-founder and CTO at Gizmi - a chat-commerce platform created to help selling digital goods via chat apps.

For what projects/services did your company hire Neoteric, and what were your goals?

We had problems configuring and integrating facebook app with our system and external provider Smooch. We struggeled both with app review permissions and changing our source code as well. Our goal was to receive approval of required facebook app permissions and sucessfully integrate it with our platform.

How did you select Neoteric and what were the deciding factors?

We came across Neoteric during our search for IT solutions provider via linkedin and IT platforms. We ended up with four companies. All of them were informed that this task is time sensitive and crutial to our project in terms of our alfa-launch schedule and investor relations.

The most important factor for us was Neoteric's proactive attitude. After the initial talks and signing NDA they started with thorough review of our code and previously configured facebook app, and came up with a propable solution within one busienss day. And that was their time and resources investment - becouse we were not charged for that initial audit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They deployed testing environment to understand the scope of the problem and to design and test all implemented changes. They configured facebook app and helped preparing descriptions and materials for app review They modified the code to address the error occuring while connecting facebook account with our platform

They performed overall test of the implementation using both test accouns and real user accounts. They provided documentation that described the scope of works and will be added to our platform documentation.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people involved in the project. Client Partner who assembled our dev team, managed legal arrangement etc Senior Software Developer who helped finding the isuues with our software and facebook app during the initial phase of cooperations, and Software Developer who worked with us on daily basis and made all the neccessary coding, testing and configuring.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to deploy facebookapp within 1 business day and make other necessary coding and configuring in the next 3 days. Final tests and production deployment took place in 6th day of our coopoeration. Since then the app and the system runs seamingly

Describe their project management style, including communication tools and timelines.

The project management was very good, We used google meet for initial talks and while discussing possible solutions. On daily basis we communicated via Slack which is our primary communication tool.

What did you find most impressive or unique about this company?

We had access to our developer at our discretion during the project. The communaction was always great and fast, no hour-burning attitude - on the contrary - their proactiveness especially at the begining when they've found the solution before even starting the project, was the most impressive thing we have enountered on the IT market.

Are there any areas for improvement or something they could have done differently?

At this point I can't think of any improvement areas they should focus on.

Introduce your business and what you do there.

I’ve worked with Neoteric within the IT innovation team at my organization, where we have a sandbox innovation hub. I’m the team lead on these projects. 

What challenge were you trying to address with Neoteric?

They supported the development of a few prototypes. We liked their communication and work quality, so we hired them for the next part of the project.

What was the scope of their involvement?

There were two main projects. The first is a free app that facilitates a youth skills assessment. Youth users can complete tests and quizzes to receive feedback on their skills. We used their development and IT resources for that project. The second project is a readiness training platform for disadvantaged, unemployed youth. We’re currently working on building out the work readiness app. 

Their work involved UX frontend design, development, algorithmic work, prototype builds, and AI tasks. We’re handling most of the design work in-house, but they’ve become a great sounding board for UX advice. They’re able to provide feedback and guidance as well.    

What is the team composition?

We have a main point of contact that assigns developers and teammates to our projects depending on our resource needs.  

How did you come to work with Neoteric?

They’re the main partner of the IT innovation team at my organization. 

What is the status of this engagement?

We started working with them around March 2020 and are still collaborating with them.  

What evidence can you share that demonstrates the impact of the engagement?

We were under a lot of pressure to deliver on a tight timeline, and they were able to meet our deadlines. That was remarkable and seemingly impossible. We’re just starting to launch, but they’ve performed incredibly across metrics so far. 

The final app will serve as an open-source tool, aiming to reach disadvantaged youth across developing countries to help them reach more opportunities. Their work will have a huge impact in tons of ways, so we’re looking forward to its launch.  

How did Neoteric perform from a project management standpoint?

They’ve been excellent, clear communicators. We meet either once or twice a week, and they have a clear way of structuring their work. When they go through the onboarding process, it’s very well explained. They also do frequent assessments to manage or pivot the project as needed. Their team is always making sure the project is running the best way it can. If there’s something wrong, they’re trying to pivot and improve.  

What did you find most impressive about them?

I haven’t worked with another firm that matches their professionalism, quality of output, and reasonable costs. They’re amenable to their clients and produce very high-quality work. I recommend them to everyone. If I had the opportunity to work exclusively with them, I would.  

Are there any areas they could improve?

Not at the moment. They’re doing great. 

Do you have any advice for potential customers?

As long as you communicate well and know what you want from them, they’re going to be able to deliver a great product.

Introduce your business and what you do there.

I’m the CEO of an education technology company.

What challenge were you trying to address with Neoteric?

We needed to speed up software development.

What was the scope of their involvement?

Neoteric built an LMS (learning management system) that allows users to track students’ learning. The software enables us to directly sell to universities and provide students with a unified learning experience.

Neoteric worked on the web application from start to finish, providing full documentation, mockups, and wireframes. Their team used different frameworks including React and Angular to program the application.

What is the team composition?

I worked with a QA analyst, three frontend engineers, two backend engineers, and a scrum master.

How did you come to work with Neoteric?

I found them on Clutch and chose them because they effectively communicated when we outlined the project before starting the development process.

How much have you invested with them?

We’ve spent about $150,000 on their services.

What is the status of this engagement?

The project started in July and ended in December 2020.

What evidence can you share that demonstrates the impact of the engagement? 

It was successful. Although there are a few bugs resulting from an editor, it’s a great start that we can work with moving forward. Neoteric will help us address those bugs by switching out the license code.

How did Neoteric perform from a project management standpoint?

We used Slack and Jira to communicate. In terms of communication and meeting deadlines, their team was great.

What did you find most impressive about them?

It’s easy to talk with the Neoteric team. They want to help in any way possible.

Are there any areas they could improve?

It would help to plan more on the earlier side of the engagement.

Do you have any advice for potential customers?

Dedicate time to allow the developers to plan and research the project early on.

Introduce your business and what you do there.

I’m the head of digital for an athletic training platform. We primarily focus on digital subscriptions to our training programs.

What challenge were you trying to address with Neoteric?

We’ve worked with Neoteric from the very beginning of our company to establish a digital development and engineering team.

What was the scope of their involvement?

Neoteric came on board for large-scale staff augmentation, who’s our core engineering team. We were looking to build one backend platform that supported a multi-device website, a native iOS app, and a native Android app. 

We also had a number of third party integrations that we needed to connect with and think through very closely, which was fairly complex. We needed our centralized backend system to really be the coordinator for all the services and all the platforms.

What is the team composition?

We’re working with about 12 people right now.

How did you come to work with Neoteric?

We found them through a web search. We vetted multiple of-shore and nearshore companies that could provide this type of service, and eventually ended up going with Neoteric.

What is the status of this engagement?

We’ve been working together since April 2019.

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have a lot of metrics to share, because they were with us when we launched the company. However, anecdotally, we’re pleased. Neoteric is our core team, and they’ve been incredibly good at adapting to our business needs. They’re very flexible. 

Neoteric has also managed to fulfill our engineering needs across a lot of different disciplines. They’ve launched exceptional experiences that are high-profile consumer-facing digital products. They have steadily improved and evolved over time. They’ve met and exceeded our expectations.

How did Neoteric perform from a project management standpoint?

Our product manager is both an advocate for business needs, as well as for the team and their capabilities. It’s been incredibly helpful. The people who do the development work can keep as focused as possible on what they need to do, while I can keep informed and be flexible with the day-to-day needs of the business.

We release things together multiple times per week, and we’re also on a very specific sprint schedule. Neoteric has been flexible and able to cooperate according to the needs of the project. 

Working together has been seamless. Even though they’re working remotely, we have a clear team structure as far as what everyone’s roles are and what they focus on, as well as the leadership within the team.

What did you find most impressive about them?

Neoteric has an excellent ability to adapt and evolve. They’re incredibly good at solving problems. They’ve been able to tackle a lot of different types of challenges that we’ve thrown at them, and they do it well and they do it efficiently. Whether it’s a new type of integration, an infrastructure issue, or the strategic balance of resources, they take new challenges and execute on them very well.

Are there any areas they could improve?

There’s nothing that comes to mind.

Do you have any advice for potential customers?

Look at the team you hire as a group of individuals that each need to be assessed. You’re not hiring a company that’s going to step in and magically do everything you need — you have to work with the strengths and weaknesses of a group of individuals to build your team.

Please describe your company and your position there.

Our company provides data-driven solutions to complete today's mission safely and efficiently while preventing issues that may arise tomorrow. With our digital solutions and analytics, we provide everything an airline needs to operate its fleet, regardless of manufacturer, efficiently over the course of that aircraft's lifetime.

My position is a researcher in the innovation portfolio, looking to the market and technology trends to determine the future of digital solutions for the aviation industry.

For what projects/services did your company hire Neoteric?

We are constantly looking at new technologies to prove (or disprove their feasibility) in the aviation industry. We saw an opportunity with recent advances in automatic speech recognition to be applied in the unique setting of a cockpit: It's noisy, many people may be talking at any one given time, pilots from al around the world are speaking in different accents (albeit usually in English), but the communication language is restricted to a standardized phraseology.

What were your goals for this project?

Determine whether or not state of the art machine learning models were adequate enough to be implemented in a cockpit setting. "Good enough" means high performance, not just for safety but also for acceptability.

Pilots have a lot to do. If the application for which automatic speech recognition was implemented doesn't work nearly all of the time, it will quickly become a garbage function.

How did you select this vendor?

We had experience with them in the past. They could quickly scale up and down the resources we needed, e.g. start with an AI engineer and swap out for an iOS developer when we were ready to build the application. Proximity to the office in Gdansk, Poland.

Describe the project and the services they provided in detail.

We provided the business use case, and limited sets of training data. They built a pipeline to train an automatic speech recognition model, in addition to other open source training data, and once they'd refined the model, built it into a demonstrator application for iOS. They chose how to build the pipeline, train & tune the model, and how to deploy it for mobile.

What was the team composition?

Two AI engineers, a scrum master and an iOS developer. At the beginning of the project, the AI engineers were more online, towards the end, the work shifted towards iOS development.

Can you share any information that demonstrates the impact that this project has had on your business?

We saved costs in developing an automatic speech recognition solution before the technology was ready. Rather than building a subpar solution, we tested various hypotheses in the research phase with Neoteric to determine whether or not the technology is worth the investment.

We now know what steps need to be accomplished and what increases in performance we need to hit before we can start talking about production-ready technology.

How was project management arranged and how effective was it?

Arranged for the most part by us, with a scrum master sending daily reports. The developers/engineers were responsible for breaking down high-level requirements into more manageable user stories and tasks.

What did you find most impressive about this company?

Their ability to switch out expertise to match customer needs stood out to us. Their flexibility in both skill and scope to adapt to the ever-changing needs of the customer.

Are there any areas for improvement?

Breaking down difficult themes into understandable chunks for the client. They are the experts. They have more experience and understanding with the technology for which they were hired. Rather than a requirements -> solution, we also hired them in part to learn from their expertise.

Never be afraid to break it down into very simple terms for the client. Try out new things. We don't know if things are going to work either. But trying it out and documenting your failures/successes is just as important as the final product.